Baumhaus Ltd (t/a Kinetic Logistics) Company reg number: 06158108

Terms & Conditions

Definitions: "Recipient" means the person receiving delivery of an item. "Customer" means the person paying Baumhaus Ltd (trading as Kinetic Logistics) to deliver the item(s). In some circumstances, the Customer and the Recipient may be the same person.

By placing an order with Baumhaus Ltd (trading as Kinetic Logistics), you acknowledge and agree that these Terms and Conditions apply to all services provided by us. These Terms and Conditions shall apply unless they have been expressly varied or replaced by a separate written agreement signed by both parties, in which case that agreement shall take precedence over these Terms and Conditions.

1.

We are not a standard parcel carrier, and our deliveries do not pass through satellite hubs or automated sorting networks. We specialise in the transportation of large, bulky, fragile and high-value items that require careful handling by trained delivery personnel. As a result, our delivery times may be longer than those offered by traditional parcel carriers, but this allows us to provide a higher level of care and service.

Any delivery times stated on our website are estimates only and are provided for guidance. Delivery times commence from the point at which your item has been entered into our system and may vary depending on operational requirements.

If you have any specific delivery requirements or time constraints, please contact our Customer Services team before placing your order. We will make every reasonable effort to accommodate your requirements and discuss the options available.

2.

We operate a specialist two-person delivery service for all consignments. This enables us to provide a consistent, high-quality delivery experience while maintaining competitive pricing, including for smaller items that would traditionally be delivered by a one-person service.

Our service is suitable for everything from smaller household items through to large, bulky or heavy furniture requiring delivery to a room of choice, including upstairs where safe access is available.

It is the Customer's responsibility to ensure that the delivery service booked accurately reflects the delivery requirements and that the Recipient has been informed of the level of service being provided. Where access restrictions, such as flights of stairs, narrow access or other obstacles, prevent the safe completion of the delivery, and these have not been disclosed at the time of booking, Kinetic Logistics reserves the right to refuse the delivery and apply a re-delivery charge.

Our delivery crews must comply with all health and safety requirements and road traffic regulations. For example, our vehicles cannot stop on red routes or in other prohibited locations. The Recipient is responsible for ensuring that suitable access and any necessary parking arrangements are available to enable the delivery to be completed safely and legally.

Failed Deliveries – All deliveries are scheduled in advance, and a specific delivery date and time slot will be agreed with the Recipient. We will send multiple reminders prior to the scheduled delivery to help ensure the Recipient is available to accept the delivery.

If a delivery cannot be completed because the Recipient is unavailable or otherwise unable to accept the delivery at the agreed time, a re-delivery charge will apply. Where a delivery cannot be completed due to an error or omission by Kinetic Logistics, any re-delivery will be carried out at no additional cost to the Customer.

If a failed delivery occurs for reasons outside the control of Kinetic Logistics, the Customer may either absorb the cost of any applicable re-delivery charges or recover those charges from their own customer, at their discretion.

Customers wishing to recover re-delivery charges from their own customers may request our "Failed Delivery Alert" service. This service provides an automatic email notification whenever a delivery has been unsuccessful, enabling prompt communication and the timely arrangement of a re-delivery.

3.

All deliveries are carried out using our specialist two-person delivery service.

Our standard service includes delivery to a room of choice up to the second floor, provided there is safe and suitable access. Deliveries above the second floor will only be undertaken where there is a suitable lift available and the item can be safely accommodated within the lift.

If access restrictions, including narrow staircases, insufficient lift dimensions, or any other obstacle, prevent the safe completion of the delivery, Kinetic Logistics reserves the right to refuse the delivery. In such circumstances, a re-delivery charge may apply if the access restrictions were not disclosed at the time of booking.

All deliveries are carried out in accordance with our health and safety policies, insurance requirements and manual handling procedures. Our delivery teams reserve the right to refuse any delivery where they believe completion would present a risk to the safety of the crew, the customer, the property or the goods being delivered.

4.

As Kinetic Logistics transports a wide variety of goods, including new, refurbished, antique and previously used items, our delivery crews are not responsible for inspecting or verifying the condition of goods at the point of collection or delivery.

It is the Customer's responsibility to ensure that the Recipient is aware of the expected condition of the goods prior to delivery. Upon delivery, the Recipient must inspect the goods and/or any visible packaging before signing for receipt. By signing the proof of delivery without recording any visible damage to the goods, packaging or property, the Recipient confirms that the goods have been received in an apparently satisfactory condition, so far as could reasonably be determined at the time of delivery.

Where damage is reported after delivery, Kinetic Logistics reserves the right to investigate the claim fully. This may include reviewing delivery documentation, photographs, vehicle tracking data, CCTV footage and any other relevant evidence to determine whether the damage occurred while the goods were in our care. Such investigations may take up to 14 days to complete.

Nothing in this clause affects the Customer's statutory rights where applicable.

5.

Size & Weight Limitations: Unless otherwise agreed in writing, the maximum size for a single order accepted by Kinetic Logistics is 3 cubic metres (3m³) or 300kg in total.

The maximum size for any individual item is 1.2 cubic metres (1.2m³) or 150kg.

If your consignment exceeds any of these limits, please contact Kinetic Logistics before placing your order. We will be happy to assess your requirements and provide a bespoke quotation where possible.

Kinetic Logistics reserves the right to refuse collection or delivery, amend the applicable charges, or cancel an order where the size or weight of the goods exceeds the limits declared at the time of booking or where inaccurate information has been provided.

6.

Packaging: Whilst Kinetic Logistics takes every reasonable care in handling goods and all items are secured using protective blankets and appropriate restraint systems during transit, movement of goods during transportation cannot be entirely prevented. It is therefore the Customer's responsibility to ensure that all goods are packaged adequately to withstand normal transportation.

For the purposes of these Terms and Conditions, "adequate packaging" means that the item must be fully enclosed in protective packaging of no less than 3-ply cardboard or an equivalent protective material. All edges and corners must be protected using suitable edge and corner protectors. As a minimum, protection should consist of 20mm polystyrene for items weighing between 5kg and 50kg, 30mm polystyrene for items weighing between 51kg and 80kg, and 40mm polystyrene for items weighing between 81kg and 120kg. All internal components, moving parts, doors, drawers and other loose fittings must be secured to prevent movement during transit. Items fitted with structurally unbraced legs must be protected with a suitable wooden frame or equivalent support to prevent lateral movement during transportation. Where bubble wrap is used as the primary protective material, sufficient layers must be applied to provide protection equivalent to the minimum standards set out above. Upholstered furniture and mattresses must be fully boxed. Goods protected solely by polythene bags or wrapping are not covered by our Goods in Transit insurance.

No claim will be accepted under our Goods in Transit insurance where the goods have not been packaged in accordance with these minimum packaging requirements.

Whilst Kinetic Logistics is willing to transport mirrors, glass, marble, granite, concrete, ceramic and other stone products, these items are carried entirely at the Customer's risk unless additional insurance has been agreed in writing prior to collection. Standard Goods in Transit insurance does not provide cover for these products, and the above packaging requirements continue to apply. Kinetic Logistics accepts no liability for loss of or damage to these items unless such additional insurance has been agreed in writing before collection.

Where goods are stored under a storage agreement, every item must carry a unique SKU or EAN barcode and must be be registered on the Kinetic Logistics stock management system before arriving at a Kinetic Logistics depot.

7.

Item Labelling for Collections: All items must be labelled with the relevant ‘ZZ’ code (and preferably barcode) these are provided by our website at the point an order is placed (Upon request we can email all barcode labels in advance to either you or your wholesalers to ease the labelling process). As our drivers don’t know your products, this is very important to help us achieve our target of 99.5% delivery accuracy. If there is more than one part to an item, for example a wardrobe that is supplied in three parts, then each individual part must also be labelled with the relevant ‘ZZ’ code (and preferably barcode). No claims for loss can be made against unlabelled items.

8.

Insurance Claims:

Item Damages – All claims for damage requiring the use of Kinetic Logistics' Goods in Transit insurance must be notified to Kinetic Logistics by email or via our online Returns Form within 7 calendar days of the delivery date. Claims reported after this period will not be covered.

Where a valid insurance claim is accepted, Kinetic Logistics may, at its sole discretion, settle the claim by paying the reasonable cost of repairing the goods, paying a percentage of the original trade purchase price to reflect the extent of the damage sustained, or paying the full original trade purchase price where the goods are deemed beyond economical repair. Any settlement will be based on the extent of the damage and will not exceed the original trade purchase price of the goods or £500 excluding VAT per item, whichever is the lower amount, unless additional insurance has been agreed in writing prior to collection. A valid purchase invoice must be provided in support of all claims.

Under our standard Terms of Carriage, Kinetic Logistics accepts no liability for any claim exceeding £500 excluding VAT unless additional insurance has been arranged before collection and the applicable premium has been paid.

Where goods are delivered to any off-island location using a third-party carrier, those goods are not covered under Kinetic Logistics' Goods in Transit insurance. Any damage must be identified immediately upon delivery and clearly recorded on the delivery documentation. Failure to do so may invalidate any claim. Whilst Kinetic Logistics will use reasonable endeavours to pursue a claim against the third-party carrier on the Customer's behalf where appropriate, Kinetic Logistics accepts no liability for any loss of or damage to goods once they have been handed to the third-party carrier. Any compensation payable will be subject solely to the terms, conditions and liability limits of the third-party carrier.

No insurance claim will be accepted where the goods have not been packaged in accordance with the minimum packaging requirements set out in Section 6. Likewise, no claim will be accepted where the Customer has provided incorrect information regarding the goods or where inaccurate information has affected the safe handling, transportation or applicable charges for the goods.

Kinetic Logistics does not accept liability for any indirect, consequential, incidental or subsequent losses arising from damage to or loss of goods, including but not limited to loss of profit, loss of business, loss of goodwill or any other consequential financial loss.

Kinetic Logistics reserves the right to inspect any damaged goods and may require possession of the goods in order to assess the claim. The Customer must not dispose of, repair or alter the goods without the prior written consent of Kinetic Logistics, as doing so may invalidate the claim.

Insurance cover is conditional upon all delivery charges being paid in accordance with the agreed payment terms. Insurance may also be invalidated where incorrect dimensions, weights or other material information have been declared and this has resulted in an incorrect delivery charge or has affected the safe handling or transportation of the goods.

Insurance cover ceases immediately if the goods are handled by any other carrier, organisation or company after delivery by Kinetic Logistics and before the claim has been assessed.

Glass, mirrors, marble, granite, ceramic, concrete and all other stone products are excluded from Kinetic Logistics' standard Goods in Transit insurance and are carried entirely at the Customer's risk. Kinetic Logistics accepts no liability for loss of or damage to these products unless additional insurance has been agreed in writing prior to collection and the applicable premium has been paid. Any such products must also comply with the packaging requirements set out in Section 6.

Once an insurance claim has been accepted and settled, the original delivery charge is non-refundable. Where Kinetic Logistics has paid compensation in full for the repair or replacement of an item, ownership of the damaged item shall immediately transfer to Kinetic Logistics. Where a partial settlement has been made, Kinetic Logistics reserves the right, at its sole discretion, to require the damaged goods to be surrendered to Kinetic Logistics. The Customer must make the goods available for collection upon request and must not dispose of, sell, repair or otherwise deal with the goods without the prior written consent of Kinetic Logistics. Kinetic Logistics reserves the right to recover the goods at its own discretion following settlement of the claim.

Item Losses / Missing items – Kinetic Logistics operates a strict policy in relation to missing items. The Customer must notify Kinetic Logistics by email or via our online Returns Form of any missing item(s) within 48 hours of the completed delivery. Any claim received after this period will be rejected, and the delivery will be deemed to have been completed in full.

Where the Customer has authorised Kinetic Logistics to leave goods in a designated safe place, Kinetic Logistics will, where reasonably practicable, take photographs of the goods at the agreed location as evidence of delivery. Once the goods have been delivered in accordance with the Customer's instructions, responsibility and risk in the goods immediately pass to the Customer. Kinetic Logistics accepts no liability whatsoever for any loss, theft or damage occurring after the goods have been left at the designated safe place.

It is the Customer's responsibility to ensure that the designated safe place is secure, suitable and capable of protecting the goods until they are retrieved.

Delivery photographs, tracking information and associated delivery records are retained by Kinetic Logistics for a maximum of 30 days from the date of delivery. After this period, such records may be permanently deleted in accordance with our data retention policy and may no longer be available to support any enquiry, investigation or claim information.

Fire / Theft / Flooding – Where goods are lost as a direct result of theft whilst in the care, custody or control of Kinetic Logistics, whether from one of our distribution centres or from a Kinetic Logistics vehicle, Kinetic Logistics will compensate the Customer up to the original trade purchase price of the goods, subject to the limits, exclusions and conditions set out in these Terms and Conditions and any applicable insurance policy.

Where goods are damaged whilst in the care of Kinetic Logistics as a direct result of fire or flooding, Kinetic Logistics may, at its sole discretion, settle the claim by paying the reasonable cost of repair, paying a percentage of the original trade purchase price to reflect the extent of the damage sustained, or paying the original trade purchase price where the goods are deemed beyond economical repair. Any settlement will be subject to the applicable limits, exclusions and conditions contained within these Terms and Conditions and any additional insurance arranged prior to collection.

Where Kinetic Logistics has settled a claim in full for the repair or replacement of the goods, ownership of the damaged goods shall immediately transfer to Kinetic Logistics, and the Customer must make the goods available for collection upon request.

9.

Additional charges: Deliveries to certain geographical areas, including Scotland, Wales, the North East of England and other remote or outlying locations, may be subject to an additional delivery surcharge. Any applicable surcharge will be calculated based on the delivery postcode, distance and associated delivery costs and will be applied automatically when the order is placed.

These surcharges are intended to reflect the additional operational costs of servicing these locations, including increased transport, fuel, labour and logistical costs. Kinetic Logistics reserves the right to amend delivery surcharges from time to time without prior notice.

Place your orders correctly: Please ensure that we have all the correct details when booking your delivery. Changes to our delivery schedule will result in a £15.00 administration fee. Where incorrect weight, dimensions or other material information has been provided, Kinetic Logistics reserves the right to amend the recorded weight, volume or delivery details and to adjust the delivery charge to reflect the correct cost of providing the service.

10.

Property Damages: It is the Recipient's responsibility to ensure that the delivery route is clear and free from non-fixed obstructions, including but not limited to furniture, ornaments, accessories, rugs, electrical items and other personal possessions, before the delivery crew arrives. Kinetic Logistics accepts no liability for damage to non-fixed items that have not been removed from the delivery route.

Any damage alleged to have been caused to the Recipient's property during the delivery must be brought to the attention of the delivery crew before they leave the premises. Failure to notify the delivery crew before their departure may invalidate any subsequent claim.

Where delivery is completed to an off-island location using a third-party carrier, any damage must be identified immediately upon delivery and clearly recorded on the delivery documentation. Failure to do so may invalidate any claim. Whilst Kinetic Logistics will use reasonable endeavours to pursue a claim against the third-party carrier where appropriate, Kinetic Logistics accepts no liability for any loss or damage once the goods have been handed to the third-party carrier. Any compensation payable will be subject solely to the terms, conditions and liability limits of the third-party carrier.

All property damage claims must be supported by clear photographs of the alleged damage together with two written repair quotations from VAT-registered businesses. Kinetic Logistics reserves the right to obtain its own independent quotations where any quotation submitted is considered unreasonable or excessive. Following receipt of all required information, Kinetic Logistics will aim to assess the claim and, where appropriate, issue an authorisation to proceed within 28 days. All claims remain subject to these Terms and Conditions and any applicable insurance policy.

11.

Other Carriers Handling your items: If the item we are delivering on your behalf is handled at any point by any other carrier or delivery network, before or after our receipt of the goods, then we will be unable to insure the item, and the item will be ‘carried entirely at your risk’.

12.

Storage facilities: Kinetic logistics can offer up to 6 weeks free storage on goods stored within our premises (actual free storage period to be agreed in advance and up to a maximum of six weeks unless alternatively agreed in writing). All goods stored under a valid storage agreement are insured against loss of or damage to the goods whilst in the care, custody and control of Kinetic Logistics, subject to compliance with the minimum packaging requirements set out in Section 6 and all other applicable Terms and Conditions.

Where stock has been held for over six weeks, from the commencement of the seventh week, a storage charge of £13.00 plus VAT per unique pallet location per calendar month will apply for the duration of the storage. Where Kinetic Logistics is not contracted to undertake the outbound delivery of the stored goods, and the goods are instead collected by the Customer or a third-party logistics provider, an additional handling charge of £9.00 plus VAT per item released from storage will apply.

Returns, cancelled orders and second-quality stock must be removed from Kinetic Logistics' premises within 30 days. Where such goods remain on site beyond 45 days, the applicable storage charges will be applied. If the goods remain uncollected after 60 days, ownership and title to those goods shall automatically transfer to Kinetic Logistics. Kinetic Logistics reserves the right to sell, dispose of or otherwise deal with the goods at its absolute discretion without further notice to the Customer.

By using Kinetic Logistics' storage and logistics services, the Customer acknowledges and agrees that Kinetic Logistics reserves the right to withhold the release of any goods, suspend deliveries and refuse further services where any storage, logistics or other invoices remain unpaid. Where any invoice remains outstanding for more than 12 weeks from the invoice date, Kinetic Logistics reserves the right to sell, auction or otherwise dispose of as much of the Customer's stock as is reasonably necessary to recover all outstanding sums, together with any storage, legal, recovery, administration and disposal costs incurred.

Kinetic Logistics also reserves the right to require the Customer to remove any stock from its premises at any time. Wherever reasonably practicable, reasonable notice will be given to the Customer before such removal is required.

13.

Recommend our services – Where a Customer introduces a new customer to Kinetic Logistics and that customer completes three or more chargeable deliveries, Kinetic Logistics will issue the referring Customer with a £100.00 account credit.

The credit may be used against future Kinetic Logistics delivery services or against purchases from Baumhaus Ltd, at Kinetic Logistics' discretion. The referred customer must not already be an existing customer of Kinetic Logistics, and Kinetic Logistics reserves the right to verify eligibility before issuing any credit.

Kinetic Logistics reserves the right to amend, suspend or withdraw this referral scheme at any time without prior notice.

14.

Payments / Payment Accounts – By placing an order with Kinetic Logistics, the Customer acknowledges and agrees to the following:

a) Unless the Customer has received written confirmation that a credit account has been approved, all services are provided on a payment prior to delivery basis. Any payment not received by the agreed due date shall be deemed overdue.

b) Where a credit account has been granted, the Customer acknowledges and agrees that Kinetic Logistics shall have a lien over, and retain title to, any goods held within its premises up to the value of all outstanding invoices, interest, storage charges, administration charges and any other sums due. Kinetic Logistics reserves the right to retain, sell, auction or otherwise dispose of sufficient goods to recover all outstanding amounts, together with any associated costs incurred.

c) Where an account becomes overdue or is placed on credit hold, Kinetic Logistics reserves the right to suspend all services immediately. No stock movements, collections, deliveries or releases of goods will be permitted until all outstanding amounts have been paid in full.

d) Where Kinetic Logistics is required to take legal action or instruct a third party to recover any overdue sums, the Customer shall be liable for all reasonable administration costs, legal fees, debt recovery costs, court fees, interest and any other costs incurred in recovering the outstanding debt.

e) If the Customer enters administration, liquidation, receivership, enters into a voluntary arrangement with creditors or becomes insolvent, all outstanding amounts owed to Kinetic Logistics shall become immediately due and payable. Kinetic Logistics shall be entitled to retain possession of all goods held on the Customer's behalf until all outstanding sums have been paid in full. Where payment is not received, Kinetic Logistics reserves the right to sell, auction or otherwise dispose of sufficient goods to recover the outstanding debt and all associated costs. Any remaining goods or sale proceeds, after deduction of all sums due, shall be returned to the Customer or the Customer's appointed insolvency practitioner, as appropriate.

f) Kinetic Logistics reserves the right to suspend, withdraw or amend any credit facilities at any time and without prior notice where it reasonably believes there is an increased risk of non-payment.

15.

Delivery outside the UK Deliveries outside the UK mainland are carried out using approved third-party carriers and are available on a Price on Application (POA) basis. Delivery charges will vary depending on the destination, size, weight, volume and nature of the goods, together with the service required.

As our online ordering system does not calculate international shipping costs or recognise all international postcodes, the Customer must obtain a quotation from Kinetic Logistics before placing an order. Any delivery charge displayed during the online ordering process for an international destination is indicative only and does not constitute the final shipping cost.

Where the final shipping cost is known prior to dispatch, the Customer will be invoiced for the correct amount before the goods are dispatched. Where the final shipping cost cannot be confirmed in advance, Kinetic Logistics reserves the right to issue an additional invoice for any outstanding shipping charges once the final cost has been confirmed by the third-party carrier. Payment of any such additional charges shall be due in accordance with the Customer's agreed payment terms.

The Customer is solely responsible for ensuring that the goods comply with all import and export requirements applicable in the destination country and for the payment of any customs duties, import taxes, clearance fees, storage charges or any other charges imposed by customs authorities or third parties. Kinetic Logistics accepts no liability for any delays, costs or losses arising from customs clearance, import restrictions, incorrect documentation or the Customer's failure to comply with applicable laws or regulations.

International deliveries are carried out subject to the terms, conditions and liability limits of the third-party carrier. Kinetic Logistics will use reasonable endeavours to assist with any valid claim against the third-party carrier where appropriate but accepts no liability for any loss, damage, delay, customs charges, import duties, taxes or additional costs arising once the goods have been handed to the third-party carrier.

On occasion, deliveries to remote or outlying areas within the UK mainland may also be completed using an approved third-party carrier. Where the delivery address falls within Kinetic Logistics' published surcharge areas, no additional charges beyond the applicable delivery surcharge will apply.